Last Updated: November 2025
Privacy Policy
Your privacy is fundamental to how we build and operate our platform. At Uplift RFP, we understand that your proposal content is highly sensitive and confidential. This privacy policy explains how we collect, use, protect, and respect your data. We are committed to transparency, security, and giving you control over your information.
Information We Collect
Account Information
When you create an account, we collect your name, email address, company name, and other business contact information necessary to provide our services.
RFP Content
We store the content you create, upload, or share through our platform, including proposals, documents, and collaboration data.
Usage Data
We automatically collect information about how you use our platform, including features accessed, time spent, and interaction patterns to improve our services.
Technical Data
We collect device information, IP addresses, browser types, and other technical data necessary for security and performance optimisation.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our RFP management platform, including AI-powered features and collaboration tools.
Security & Compliance
Your data helps us maintain platform security, prevent fraud, enforce our terms of service, and comply with legal obligations.
Communications
We may send you service updates, security alerts, and important account notifications. Marketing communications are optional and can be unsubscribed at any time.
Analytics & Improvement
We analyse usage patterns to enhance user experience, develop new features, and optimise platform performance.
Data Security & Encryption
Encryption Standards
All data is encrypted in transit using TLS 1.3+ and at rest using AES-256 encryption. Your sensitive proposal content is protected by industry-standard security protocols.
Access Controls
We implement strict role-based access controls and multi-factor authentication to ensure only authorised users can access your data.
Infrastructure Security
Our platform is hosted on enterprise-grade infrastructure with 24/7 monitoring with regular security audits.
Data Isolation & Privacy
Tenant Isolation
Your organisation's data is completely isolated from other customers. We implement strict database-level separation to prevent any cross-contamination.
AI Model Privacy
When using AI features, your content is processed securely and is never used to train public AI models. Your proprietary information remains confidential.
Third-Party Access
We never sell your data to third parties. Any data sharing with service providers is strictly limited to what's necessary for service delivery and bound by confidentiality agreements.
Your Rights & Controls
Access & Portability
You have the right to access, download, and export all your data at any time through your account settings or by contacting our support team.
Correction & Deletion
You can update or delete your information at any time. Upon account deletion, we securely remove all your data within 30 days, except where retention is required by law.
Data Retention
We retain your data only as long as necessary to provide our services or as required by law. You can request early deletion at any time.
Marketing Preferences
You control all marketing communications and can opt out at any time without affecting your service access.
Data Storage
Data Storage Location
We store data exclusively on Amazon Web Services infrastructure in the United States through our hosting partners Render and ChromaDB Cloud. All our hosting partners are SOC 2 compliant, ensuring consistent data residency and compliance with US data protection standards.
Cookies & Tracking
Essential Cookies
We use essential cookies required for platform functionality, including authentication, security, and session management.
Analytics Cookies
With your consent, we use analytics cookies to understand usage patterns and improve our platform. You can disable these in your browser settings.
Contact & Questions
Privacy Inquiries
If you have questions about this privacy policy or how we handle your data, please contact our privacy team at [email protected].
Policy Updates
We may update this privacy policy periodically. Material changes will be communicated via email and posted on this page with an updated effective date.
Our Privacy Commitment
We believe privacy is a fundamental right. We're committed to protecting your data with enterprise-grade security, giving you complete control, and being transparent about our practices.
Security First
Enterprise-grade encryption and security measures protect your data
Your Control
Full access, export, and deletion rights at your fingertips
Transparency
Clear communication about how we collect and use your data
Questions About Privacy?
Our privacy team is here to help. Contact us with any questions or concerns.