UpliftRFPSupport

    Troubleshooting

    Solutions to the most common issues across the Content Vault, answer generation, export, and team access.

    Documents stuck in processing

    • Wait two to three minutes and refresh the page — processing takes longer for large files.
    • If the document is still showing as Processing after five minutes, delete it and re-upload. Check the file is not corrupted or password-protected.
    • Scanned image PDFs are read via OCR and may produce less accurate extractions. If processing results are poor, try a text-based PDF or Word version of the document.
    • If repeated uploads of the same file fail, try a different file format (e.g. convert PDF to Word) or split the file into smaller sections.

    Generated answers are generic or unhelpful

    • The Content Vault is the most common cause. Check it has relevant documents in a Ready state — not processing.
    • Check your Customisation settings are complete (Company Purpose, Brand Tone of Voice, Custom Prompt). Empty fields produce generic output.
    • Review the question text — if it was extracted poorly, the AI may be answering a garbled question. Edit the question text to match the original document exactly.
    • Try adding more specific documents to the vault for this topic area, then regenerate.

    Content Vault documents not appearing in vault search

    • Check you are in the correct workspace — documents belong to the workspace they were uploaded in.
    • Check the document's status badge is Ready (not Processing or Failed).
    • Use the search bar within the correct Content Vault tab — documents only appear under the tab matching their type.

    Export not downloading or producing a blank document

    • Check your browser allows downloads from the UpliftRFP domain — pop-up blockers can sometimes prevent the download.
    • If the Word document opens but is blank or missing content, check that the questions have saved answers in the editor (not just unsaved draft text).
    • Try a different browser if the download consistently fails.

    Team member cannot see a project or document

    • Check both you and the team member are in the same organisation workspace — use the workspace switcher at the top of the sidebar.
    • Confirm the team member has accepted their invitation and is listed under Settings → Team Management.
    • If the issue persists, remove and re-invite the team member.

    Bulk generation does not start or stalls

    • Make sure there are Not Started questions in the project — questions already In Progress or Completed are skipped, so if all questions have existing answers there is nothing to generate.
    • If the run stalls (progress stops updating for more than three minutes), refresh the page. Any questions already generated will retain their drafts. Start a new run for any remaining Not Started questions.

    AI Assistant not responding or producing errors

    • Check your internet connection — the AI Assistant requires an active connection.
    • If a response was interrupted, refresh the page. Your editor content and version history are unaffected.
    • For very long conversations that seem stuck, start a fresh conversation and re-paste the relevant context.
    • If the Assistant consistently fails on a specific request, try rephrasing or breaking it into smaller steps.

    Cannot create a new tender response

    • You may have reached the maximum number of active responses on your plan. Check Settings → Billing.
    • Archive or complete an existing response to free up a slot, or upgrade your plan.

    Notifications not arriving

    • For email notifications, check your spam folder and add the UpliftRFP sending address to your safe list.
    • Check your notification preferences in Settings → Your Profile.
    • In-app notifications appear in the bell panel — if you are not seeing them, refresh the page.